TERMS AND CONDITIONS
Your complete satisfaction is our goal. The following are helpful suggestions to ensure that you do enjoy your visit.
CHANGING YOUR STYLISTS
Please feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and some flexibility in booking an appointment. We suggest that you use at least two or three stylists regularly so that you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illnesses or unexpected travel plans.
CONCERNS
If for any reason you are not completely satisfied with the services you received, please contact the Salon Director immediately so that we can rectify the situation. Again, your satisfaction is our priority.
CANCELLATIONS
We appreciate 24 hour notice for canceling appointments. If appointment is canceled less than 24 hours in advance, we will charge 50% of the scheduled service total. All services over R1500 require a credit card number.
GRATUITIES
The following are a few suggestions for tipping your stylists and is absolutely up to your personal discretion. Please know that the same fine services are available to you with our without gratuities:
• If more than one person has attended to you, do not feel obligated to take care of all persons individually.
• If you have allowed a set amount for gratuity, divide it between those who have worked on you, not to exceed the original amount.
• Unfortunately, we cannot accept tips on credit card transactions. We can, however, change a bill or accept a check made payable to the service provider.
ADDITIONAL NOTES
DK&Y Salon and Spa requests that you remove your top garment before receiving your service. DK&Y Salon and Spa IS NOT RESPONSIBLE for any damage to your clothing caused by services done. This also allows access to the neck and shoulders for an accurate haircut.
CONTACTING US
If you have any questions about this Privacy Statement, the practices of this site, or your dealings with this site, please contact us at:
DK&Y Salon and Spa
93 Randpark Drive
Randpark Ridge
Randburg
2169
082 883 7721
©2021 DK&Y. All Rights Reserved
Scheduling
Check your favourite artist's
Booking schedule right HERE!